Conflict management – how to get out of a conflict situation quickly and with dignity – YOU’RE BETTER

5 ways to stop conflict and not remain the loser

Memo, how to behave in a conflict situation. 10 rules of behavior in a conflict

Conflict is a clash of interests of the parties, without it any team can not exist, no matter whether it is small or large. A conflict can arise between two people, or it can arise between entire groups. When uncontrolled, spontaneous conflict usually causes a lot of devastating consequences – resentment, frustration, someone is even physically ill, relationships between people break down.

Psychologists have developed a set of rules, compliance with which will help reduce the destructive effects of conflict and help turn the discussion in a peaceful direction. Here are these rules.

1. Keep a benevolent attitude. Remember the good things that were already between you. This will help reduce the tension of the situation.

2. Think before you speak. Control your emotions. Excessive emotionality prevents a constructive conversation, problem solving, but it pushes you to judge the personality of the other person, to criticize unconstructively, to insult, simply put, to quarrel. In a squabble it is impossible to reach an agreement, and it is easy to destroy the relationship. If a conflict turns into a scandal, be the first to shut up.

3 If your interlocutor is too emotional, let him “blow off steam. Start talking when he’s calmed down a little. You don’t need to react instantly, it’s even contraindicated. Pause (think again about what you want to say). Try not to take the interlocutor’s words to heart.

4. Ask the interlocutor to reasonably and calmly justify his or her claims. Consider only facts and objective evidence, not emotions. Let your opponent offer his own solution to the problem.

5. Give the person a compliment. Remind him of what you had in the past and was pleasant. Ask for advice. Show respect for the person. This will help reduce his resentment and move the conversation in a more constructive direction.

6. Do not criticize the interlocutor, assess only the actions and deeds of the opponent, not the person, do not jump from problem to person.

7. Use the technique of active listening. Reflect, like an echo, through questions, the meaning of his statements and claims. “Did I understand you correctly…?”, “Did you mean to say…?”.

8. Apologize if you feel guilty.

9. Don’t judge your opponent’s emotional state. (“Why are you yelling like that!”) His reaction is a defensive reaction to difficult circumstances.

10. At the end of the conversation, reaffirm the agreement and discuss your future relationship.

These rules seem simple at first glance. But in order for them to work, they need to be applied. And in order to apply them, you need practice, you need to develop the habit of acting correctly in a conflict. The habit is developed at least a month, a month of practice. But after a month of practice, with the right effort, you will feel more comfortable in dealing with others. You can save your nerves and you will be easier to find common ground with people in any difficult situation. Good luck!

How to get out of a conflict with dignity. How to properly exit conflict situations?

Conflict situations have long been part of our daily lives. The accumulated resentment, anger and indignation that always accompanies conflict lead to an unhealthy environment and to problems with one’s well-being.

Therefore, the ability to peacefully and productively get out of such situations is indispensable both at work and in the family. But first of all it is necessary to understand the essence of the conflict, the causes of its origin and stages of development.

In essence, a conflict is a confrontation of the parties, which arose on the basis of conflicting interests, beliefs or views. Very often the conflict is a consequence of certain actions or events that caused a negative reaction of the individual.

The structure of a conflict situation is very simple – the first stage is the initial accumulation of resentment due to the fact that, for example, someone did not hear your request or did not do their duty. As a consequence of such accumulation in the next similar situation, all the concentrated negativity pours out on your opponent. Your opponent returns it to you, adding his own… In this case, the conflict will be over when one of the parties runs out of strength.

The easiest way to escape from conflict situations is to try not to communicate with annoying and sarcastic people. However, this way is too restrictive, especially for our career and personal opportunities. Therefore, the ability to resolve conflict and to anticipate its occurrence is an extremely important opportunity.

When resolving conflict, evaluating your arguments and understanding whether or not to use them is very important. Give in and thus avoid conflict. However, if you don’t want to back down, it is best to find certain compromises, of which there can be many. In this case, the main thing is the desire to find a peaceful solution to the problem.

Also important is the ability to calmly prove and argue your beliefs, taking emotions into the background. Impartial expression of your own thoughts will make you more convincing. In the case of arguments about work, it is better to think about the fact that you do not like the results of a colleague and his attitude, not him personally.

Read also: Consciousness as a subject of psychology. The method of introspection. Models of consciousness and its properties (W. Wundt, W. James).

However, there are situations when you realize that a position based on the false judgments of your opponent may be detrimental to the common cause. In such a case, you need to prove the correctness of your point of view with correct accurate arguments and win the argument. In order not to expand the scope of the dispute, try not to insult your opponent, do not criticize his professionalism and intellectual abilities. You need to speak quietly, be tactful and understanding. When the degree of controversy decreases, deliver, with the help of some hard facts your opinion.

If you want to become a true master of dispute and conflict resolution, try to calculate the next steps of your opponents and thus outrun them. Do not forget about the main rule – in no case do not use physical force and psychological pressure.

In general, it is best to avoid conflicts. But if a dispute has arisen, bring your position to an attractive coloring, forgetting about personalities and previous problems.

How to come out of a conflict a winner?

Conflictology has found that resolving conflict is most effective during the emergence and development phase of the conflict. This possibility is 92%.

In the growth or development phase of the conflict the possibility of resolving the conflict is already less than 46%. Finally, at the peak of the conflict, it is almost impossible to resolve it. And this probability is only 5%. This means that the conflict situation should be resolved at its very beginning.

To come out of the conflict victorious, you need to adhere to the following rules

10 ways to come out of the conflict a winner

  1. If you want to emerge from a conflict victorious, don’t start your speech to your opponent with the words “I’ve been meaning to tell you for a long time…”. Such a statement causes tension and agitation, which is not exactly favorable to the beginning of the dialogue.
  2. To get out of a conflict with dignity – exclude words like “Always” and “Never” These words generalize the situation and the relationship in general. Your conflict situation is a specific case that you must discuss with your opponent. Past failures are not remembered if you want to reach a compromise and thus come out of the conflict a winner.

3. never compare your opponent’s behavior to other people. Phrases such as: “That’s what Vasya would not have done…” – Humiliating. This rule is true in order to get out of the conflict with dignity, and also in relation to not getting into conflicts

4. To come out of conflict victorious, don’t attribute to your interlocutor what he or she didn’t say. This is important when you want to come out of a conflict victorious and look dignified in the eyes of your opponent. Control yourself and your words, especially when you are angry. It is a very difficult task, but if you try, you will be able to control yourself. How do you control your emotions?

5. Don’t concentrate on the personality of your opponent. To get out of the conflict with dignity, it’s better to focus your attention on the problem and its solutions. If your goal is really to resolve the conflict situation, and not to take revenge on your opponent, or to take out insults, etc., then put your emotions aside and start thinking rationally in order to come out of the conflict victorious. Wise behavior in conflict

6. Don’t just talk about your problems and don’t voice your grievances. Give your partner a chance to speak up first, and you listen to him or her carefully. Then you will have more information, and you will be able to build your arguments. This is a sound strategy that will allow you to come out of the conflict a winner.

7. Do not jump to conclusions especially for your partner. Hold a psychological pause, this can relieve the emotional tension. And thus resolve the situation quickly and constructively.

How to come out of a conflict a winner?

8. Try to understand your partner sincerely. Your opponent will feel it, and possibly make some concessions. At least you don’t lose anything.

9. Admit your mistakes – this is an important rule for getting out of a conflict with dignity. If you are wrong about something and you notice it, it is better to admit your mistake quickly and decisively. This way you can avoid the possibility of your partner’s criticism and come out of the conflict a winner.

10. Create a positive atmosphere in communication with your opponent! To do this, look at the conflict from the other side. It is possible that the conflict opens up to you completely different opportunities and perspectives. As the saying goes, “there would be no happiness, but unhappiness helped.

Remember, there is no such thing as a dead end. Act to get out of conflict and don’t avoid conflict, try to resolve it. Conflict Avoidance as a Way to Resolve Conflict

That’s interesting! The “I-Speak Out” Method

It is a universal way to resolve any conflict – The “I-Speak Out” method helps to prevent conflict from arising and helps to get out of conflict effectively.

The method of “I – statements” is to express our attitude to any situation. The algorithm of your statements in conflict resolution is as follows:

  • The event “When…”
  • My reaction – “I feel…”
  • Preferred outcome – “I wish I could….”.
  • For example, “When I get yelled at, I feel angry, everything falls out of my hands, and I want to leave the room…”

Strive to achieve harmony in your relationships with people. Peace and goodness to you!

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